Canvas Support

Welcome to the Canvas support page from GSE IT!

For Degree Program Students

As a first port-of-call, please take a look at our dedicated support site for students (Harvard Key required). You could also try the comprehensive Instructure Canvas student guide (external site).

If you cannot find a solution to your issue, or you have a suggestion or comment, please email canvas@gse.harvard.edu - we'd be delighted to hear from you. Emails sent over the weekend will be replied to on the following Monday. For urgent matters, please call Harvard University IT (HUIT) 617-495-7777, or contact Instructure, the creators of the Canvas LMS, through their 24/7 support that can be accessed via the Help icon on the furthest left navigation bar in your Canvas environment.

For Faculty and Teaching Staff

If you're an instructor or staff member, please take a look at our dedicated Canvas and tech tools support site. We are always available for consultations and for any issues that arise, please do not hesitate to contact us at canvas@gse.harvard.edu. Here are some helpful links:

You can also reach out to Canvas Support via the Help icon on the furthest left navigation bar in your Canvas environment.

Suggestions and Feedback

If you have any feedback or suggestions for us, please feel free to submit them via this form:

Canvas Suggestions and Feedback (external link; Harvard Key required)

Announcements

Zoom Updates - October 2021

Some important updates to Zoom have been released with particular impact on class management.

  • Hosts and co-hosts can screen share in the main section and project to all Breakout Rooms. Active sharing in the breakout sessions is interrupted and any annotation or whiteboarding prompts the sharer to save them before viewing the shared screen...
Read more about Zoom Updates - October 2021

Digital Accessibility Services - Accessible Documents guidance added

Harvard's Digital Accessibility Services have released some new guidance on creating accessible documents. There are also upcoming trainings on how to create accessible documents. Please do not hesitate to contact us if you have any questions about ensuring content you share, including, for example, documents and your Canvas sites, are accessible.

Read more about Digital Accessibility Services - Accessible Documents guidance added
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