Canvas Support

Welcome to the Canvas support page from GSE IT!

For Degree Program Students

As a first port-of-call, please take a look at our dedicated support site for students (Harvard Key required). You could also try the comprehensive Instructure Canvas student guide (external site).

If you cannot find a solution to your issue, or you have a suggestion or comment, please email canvas@gse.harvard.edu - we'd be delighted to hear from you. Emails sent over the weekend will be replied to on the following Monday. For urgent matters, please call Harvard University IT (HUIT) 617-495-7777, or contact Instructure, the creators of the Canvas LMS, through their 24/7 support that can be accessed via the Help icon on the furthest left navigation bar in your Canvas environment.

For Faculty and Teaching Staff

If you're an instructor or staff member, please take a look at our dedicated Canvas and tech tools support site. We are always available for consultations and for any issues that arise, please do not hesitate to contact us at canvas@gse.harvard.edu. Here are some helpful links:

You can also reach out to Canvas Support via the Help icon on the furthest left navigation bar in your Canvas environment.

Suggestions and Feedback

If you have any feedback or suggestions for us, please feel free to submit them via this form:

Canvas Suggestions and Feedback (external link; Harvard Key required)

Announcements

Zoom Breakout Room Updates - April 2022

Some important updates to breakout rooms functionality in Zoom:

  • When breakout rooms are created, the host can save that current configuration and participant assignments to be used in future sessions. This is available for recurring meetings and limited to 10 saved configurations per user.
  • Hosts are able to share computer audio and shared content to all breakout rooms. This can be enabled when beginning the share, or while sharing is in progress.
  • When creating breakout rooms and choosing to...
Read more about Zoom Breakout Room Updates - April 2022
  •  
  • 1 of 6
  • »