Troubleshooting & Misc.

Getting Started

Initial Course Setup

  • Meet with the Canvas Team.  Scheduling a 30 minute planning meeting with a member of the HGSE Canvas Canvas Team will save much time learning how best to implement Canvas’s many features.  Schedule a time

  • Develop course navigation to address the following questions:

    • How will students access course readings?...

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I can't see/access course content, and I get an unauthorized error message

If you've received this error message when attempting to access a page, file, assignment, or anything of the like in your Canvas course... then know that you are not the only one experiencing this issue in your class! Most likely the content has not been published yet.

If possible, please report this to us [IT] immediately, and we can get in touch with the teaching team regarding the content.

...

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I can't find my course invitation or account registration email from Canvas!

Professional Education (Ex Ed)

Troubleshooting

You may not be able to find the email for several reasons:

  • Quarantine service / spam filter is automatically quarantining the emails
  • Domain for emails is black-listed
  • Email rule is either: deleting or moving the email to another folder
  • Focused or Other filter in O365 / Outlook 2016 is housing the email
  • Incorrect email address was entered when the invitation to the course was sent

To ensure that you receive the course...

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How do time zones work in Canvas?

Time zones in Canvas are available in three different flavors, and should be configured accordingly in order to display the correct time.

System-wide time zone: This is the default time zone set by the Canvas administrators that applies to all courses within an account (root-account setting).

Course time zone: This time zone setting can be changed per course to suit the needs of the teaching team; otherwise it will follow what is the default system-wide time zone

Personal time zone: ...

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How to Install Kaltura CaptureSpace

Intro

Kaltura's CaptureSpace Desktop Recorder allows you to capture and record your screen, webcam, and audio all in real-time. In order to access CaptureSpace and upload your content into your course, you'll first have to download and install CaptureSpace to your computer. We will review two methods for accessing CaptureSpace: via Assignments and Pages.

Downloading & Installing CaptureSpace

Depending on how the course is structured, you may be able to upload and submit your video to Canvas via an Assignment, or by uploading your video...

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What is an XID, and how I register for one?

Intro

What is an XID?

XID is short for eXtended ID. XIDs are typically created by the person who is seeking authentication access to any systems at Harvard. In this case for viewers like you, registering for an XID may be necessary to access Canvas.

Who needs an XID? Why would I need an XID?

If you are seeking early access to a course before your official paperwork has finished processing because class has already begun, registering for an XID as a temporary means of access to the course is a common workaround. This is...

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