Canvas Support

Welcome to the Canvas support page from GSE IT!

For Degree Program Students

As a first port-of-call, please take a look at our dedicated support site for students (Harvard Key required). You could also try the comprehensive Instructure Canvas student guide (external site).

If you cannot find a solution to your issue, or you have a suggestion or comment, please email - we'd be delighted to hear from you. Emails sent over the weekend will be replied to on the following Monday. For urgent matters, please call Harvard University IT (HUIT) 617-495-7777, or contact Instructure, the creators of the Canvas LMS, through their 24/7 support that can be accessed via the Help icon on the furthest left navigation bar in your Canvas environment.

For Faculty and Teaching Staff

If you're an instructor or staff member, please take a look at our dedicated Canvas and tech tools support site. We are always available for consultations and for any issues that arise, please do not hesitate to contact us at Here are some helpful links:

You can also reach out to Canvas Support via the Help icon on the furthest left navigation bar in your Canvas environment.

Suggestions and Feedback

If you have any feedback or suggestions for us, please feel free to submit them via this form:

Canvas Suggestions and Feedback (external link; Harvard Key required)


Panopto/Zoom Integration Active

Live Zoom sessions recorded to the cloud via the Zoom application in Canvas will now automatically be processed and stored by Panopto. Recordings will be found in the course's base Panopto folder. Note: the Panopto app must be active in the sidebar for this to work. 

For now, the recording stored by Zoom will not be deleted. Beginning early August, they will be deleted after Panopto has processed and stored the recording. Keep an eye on the announcements on this site for a firmer date.