# Frequently Asked Questions Sort & Filters close ## Filters Platform / App expand\_more - Canvas (38) - Harmonize (1) - Teachly (1) - Panopto (8) - Zoom (5) - Sharepoint / O365 (3) - Slack (6) - Poll Everywhere (1) - Qualtrics (2) - Calendly (1) User expand\_more - Instructional Team (48) - Student (20) Search Within Results Search Within Results search ## 55 results Show filters filter\_alt Sort by NewestOldestAlphabetical A-ZAlphabetical Z-A sort ## 55 results ### How do I set up Harmonize for my course? expand\_more See our page on the school's tech tool suite: [Tech Tool Suite | Instructional Technology @ GSE IT](https://canvas.gse.harvard.edu/tech-tool-suite) ### How do I set up Teachly for my course? expand\_more Please consult the instructions here: [Support (Create your new Teachly course in Canvas) – Teachly](https://teachly.me/support/#create-your-new-teachly-course-in-canvas) Note: - Make sure you set up Teachly in Canvas, using the built in tool. Do not create your Teachly instance in Teachly itself. - TA/TFs cannot set up Teachly in Canvas. Only the faculty member or faculty coordinator can perform the initial setup. ### How do I set up Slack for my course? expand\_more See our page on the school's tech tool suite: [Tech Tool Suite | Instructional Technology @ GSE IT](https://canvas.gse.harvard.edu/tech-tool-suite) ### How do I edit custom links added to the Canvas sidebar? expand\_more If you need to edit any links added via the Redirect tool, e.g. you made a mistake or you rolled over course content, you will need to delete and re-add those links. Yes, there is an "Edit" option, but unfortunately it only breaks the redirect. To delete a custom link: 1. Navigate to *Settings* via the left-hand course navigation menu. 2. Go to Apps, then View App Configurations. 1. This will bring up a list of all the applications and integrations in your course. 3. Find the title of your custom link, then click the gear icon to the right of it. 1. Note: custom links will have a gear icon to the right of its title. Other integrations will have an "i" symbol, and also a lock icon before it's title. So, you do not have to worry that you might remove something integral to the site. But, as always, good to exercise caution! 4. Click "Delete" in the drop down. 5. Re-add your custom link! ![An example of a custom link created in Canvas, with its setting menu open, and the "delete" option selected.](/sites/g/files/omnuum3251/files/2026-01/deleteredirectscreenshot.png) See: [How do I add custom links to the Canvas sidebar](https://canvas.gse.harvard.edu/faq/how-do-i-add-custom-links-canvas-sidebar)? ### I'm having problems using the Library Reserves tool (LRT) - how can I get help? expand\_more A useful guide for using the LRT can be found on your Gutman Library Tutorial Repository Canvas site: [Using Library Reserves at HGSE: Gutman Library Tutorial Repository 2025-26](https://canvas.harvard.edu/courses/158289/pages/using-library-reserves-at-hgse?module_item_id=1915935) On there you will find links for further help and support, if your question isn't addressed on the page. ### How do I use differentiation tags in Canvas? expand\_more Consider the [difference between Groups, Sections, and Differentiation Tags](/faq/what-difference-between-groups-sections-and-differentiation-tags "What is the difference between Groups, Sections, and Differentiation Tags?"). Differentiation Tags allows instructors to create custom sets of students within a course that are: - Hidden from students. - Can be used to target communications via the Inbox, that is, send emails to students only within a particular set. - Can be used to differentiate content in the Canvas site, that is, to assign Modules/Pages/Assignments only to a particular set. - Can be used as a filter in the gradebook. As of yet, Announcements cannot be targeted to a specific set. Differentiation tags can be set in the People section: ![People page on Canvas with the two buttons relating to the setting of differentiation tags are highlighted.](/sites/g/files/omnuum3251/files/2025-09/diff_tags.png) For more on differentiation tags, see Instructure's FAQ: [Differentiation Tags FAQ | Instructure Community ](https://community.canvaslms.com/t5/Differentiation-Tags/Differentiation-Tags-FAQ/ta-p/639336) ### How do I create peer review assignments or activities in Canvas? expand\_more The native Canvas peer review feature is limited and difficult to set up. We recommend using Harmonize's excellent peer review feature: [Create a Peer Review Assignment – Harmonize](https://help.harmonizelearning.com/hc/en-us/articles/37439516137741-Create-a-Peer-Review-Assignment) Feel free to contact us to set that up. ### Can I download all gradebook comments for all students for an assignment? expand\_more Not natively but we have written a tool to do this for you. Just send an email to with the course name and assignment name and we'll send you a document and/or csv file with all the comments for an assignment, divided student by student. ### What do I do if I get "The operation either timed out or was not allowed" when accessing an app with my HarvardKey? expand\_more This is because you have not set up your Okta identity verification after claiming your HarvardKey. The instructions to do this are here: [Getting Started with Okta identity verification | HUIT](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=dcf475cc47331e5010fc7a04716d4393) [Set up Okta identity verification for new HarvardKey users | HUIT](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=3ead366f2b6eaed048cafa95e391bf91) ### How do I enable third-party cookies? expand\_more ## **How do I enable Third-Party Cookies?** ### **Google Chrome** 1. Click the three-dot menu (⋮) in the upper-right and select **Settings**. 2. Go to **Privacy and security** on the left. 3. Click **Third-party cookies** (or, in some versions, **Cookies and other site data**). 4. Select **Allow third-party cookies**. --- ### **Mozilla Firefox** 1. Click the menu button (☰) and select **Settings**. 2. Click **Privacy & Security** on the left. 3. Under **Enhanced Tracking Protection**, select **Custom**. 4. Make sure the **Cookies** box is **not checked** (or set it to block only "Cross-site tracking cookies"). - For broadest compatibility, use **Standard** protection which allows most third-party cookies. --- ### **Microsoft Edge** 1. Click the three-dot menu (⋮) and select **Settings**. 2. Go to **Cookies and site permissions** on the sidebar. 3. Click **Manage and delete cookies and site data**. 4. Ensure **Block third-party cookies** is **turned off**. --- ### **Safari (Mac)** 1. Open Safari. Go to **Safari > Settings** (or **Preferences**). 2. Select the **Privacy** tab. 3. Make sure **Block all cookies** is **NOT** checked. 4. Also, for best compatibility, uncheck **Prevent cross-site tracking** (this is what blocks most third-party cookies). - Note: In newer Safari versions, cross-site tracking/third-party cookies are always disabled for privacy, and you may not be able to fully enable them. ### Do I lose access to Canvas sites after graduation? expand\_more Please check out our page on your status [after graduation](https://canvas.gse.harvard.edu/after-graduation). ### How do I edit the information in the "Course Information" block? expand\_more This FAQ concerns the information found in the "Course Information" block by default on degree program Canvas course sites, that is, the information that looks like this: ![Course information block for T557 showing widget under heading](/sites/g/files/omnuum3251/files/styles/hwp_1_1__720x720_scale/public/2025-03/course_info_block.png?itok=z1g5szzj) This information cannot be edited in Canvas. This information synchronizes with the official course information housed in the my.harvard course catalog. If information is incorrect, or needs to be updated, one must contact the Registrar's Office to request the amendment in the official record. Once updated, it will display in Canvas automatically after around an hour delay. If you wish to show only a selection of the information, one can remove the widget that displays this information entirely and then replace it with ordinary Canvas text. To do this, merely select the image showing within the "iframe wrapper" (you need to have Cidilabs DesignPlus active) and click delete twice. The first delete will remove the widget; the second delete will remove the iframe wrapper. Pre-deletion, it should look like this: ![The course information widget selected prior to deletion, with Cidilabs DesignPlus active.](/sites/g/files/omnuum3251/files/2025-03/course_info_selected.png) - Previous page chevron\_left - [1](?page=0 "Current page") - [2](?page=1 "Go to page 2") - [3](?page=2 "Go to page 3") - [ Last page 5 ](?page=4 "Go to last page") - [ Next page chevron\_right ](?page=1 "Go to next page")