#  Why can't I find this Harvard email using Manage People in Canvas? 

 



When adding someone using the Manage Course / Manage People tool in Canvas, the only emails that the tool will recognize are people's *official email address*. A person can only have *one* official email address. This may be, and usually is, an email ending in harvard.edu. But it may not be. And a person may have more than one email address ending in harvard.edu. For example, <aperson@gse.harvard.edu>, <aperson@g.harvard.edu>, etc.

If you find the email address you have is not working, as directed by the tool, please look the person up in the official Harvard directory: [Connections](https://connections.harvard.edu/). This will only list a person's official email and ought to be the one to use in the Manage Course / Manage People tool.



 

 

 



 

 See also:- [ Troubleshooting / Error ](/faq-type/troubleshooting-error)
- [ Canvas ](/platform-app/canvas)
- [ Instructional Team ](/user/instructional-team)