Accessing & Downloading content

I can't see/access course content, and I get an unauthorized error message

If you've received this error message when attempting to access a page, file, assignment, or anything of the like in your Canvas course... then know that you are not the only one experiencing this issue in your class! Most likely the content has not been published yet.

If possible, please report this to us [IT] immediately, and we can get in touch with the teaching team regarding the content.

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I can't find my course invitation or account registration email from Canvas!

Professional Education (Ex Ed)

Troubleshooting

You may not be able to find the email for several reasons:

  • Quarantine service / spam filter is automatically quarantining the emails
  • Domain for emails is black-listed
  • Email rule is either: deleting or moving the email to another folder
  • Focused or Other filter in O365 / Outlook 2016 is housing the email
  • Incorrect email address was entered when the invitation to the course was sent

To ensure that you receive the course...

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Can I control who can see certain pages on my Canvas site?

Different content within Canvas can be organized and shared in different ways, either by using sections or groups within a Canvas site.

For instance, you could use sections to apply differentiated due dates for Section A and Section B, for a particular assignment or graded discussion. Groups also function in a similar manner in regards to group assignments.

For pages, unfortunately there isn't a way to enable/disable a page for a particular group/section of students within a course site. By design pages are intended to be visible to the entire site. In more niche...

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How do I access iPac & other Course Resources online?

Internal Students

HGSE students, should already have access to iPac readings within their respective Canvas courses. Other students who have a Harvard-affiliation will also be able to access iPac readings and other local Harvard/HGSE E-Resources as well.

 

External Students

Students that are cross-registering from outside of Harvard, who are looking to access iPac readings for a course will need to reach out to the course librarian at HGSE, and request access along 

 

Do note that there is a...

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What is an XID, and how I register for one?

Intro

What is an XID?

XID is short for eXtended ID. XIDs are typically created by the person who is seeking authentication access to any systems at Harvard. In this case for viewers like you, registering for an XID may be necessary to access Canvas.

Who needs an XID? Why would I need an XID?

If you are seeking early access to a course before your official paperwork has finished processing because class has already begun, registering for an XID as a temporary means of access to the course is a common workaround. This is...

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What is the difference between Availability Dates & Due Date?

Availability dates define when students are able to view assignments and when the last date and time to submit to an assignment is. Availability dates are not required, but may be useful in limiting access if desired.

Available From: The date and time for when assignments will become accessible by students.

Available Until: The date and time for when students can no longer submit to an assignment.

The Due Date defines the date and time when a submission to an assignment is considered late. If...

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Students: Will I have access to my readings after the course is over?

Access to readings, following the conclusion of a course, will be dependent on where each specific reading is hosted. There are four ways that course readings can be hosted on Canvas:

Readings hosted on Canvas

Any files or resources that are hosted on the Canvas site itself will always be accessible, even after you graduate. To know if a course reading falls under this category, look for these icons: ...

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