#  How do I fix "wrong username or password" when signing in to Zoom? 

 



Whenever you need to sign-in to Zoom, ensure you do so via logging in at [https://harvard.zoom.us](https://harvard.zoom.us,/) or when prompted select "sign-in with SSO" -- do not use an email/password. See the following article for more:

- ["Wrong user name or password" error when signing into the Zoom desktop app or add-in - IT Help (service-now.com)](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=99250b4adb17005096ab5682ca961948)



 

 

 



 

 See also:- [ Troubleshooting / Error ](/faq-type/troubleshooting-error)
- [ Zoom ](/platform-app/zoom)
- [ Instructional Team ](/user/instructional-team)
- [ Student ](/user/student)