FAQ

I can't see/access course content, and I get an unauthorized error message

If you've received this error message when attempting to access a page, file, assignment, or anything of the like in your Canvas course... then know that you are not the only one experiencing this issue in your class! Most likely the content has not been published yet.

If possible, please report this to us [IT] immediately, and we can get in touch with the teaching team regarding the content.

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What notifications are sent out when using Modules in Canvas?

When Modules are created and published, notifications are not sent out. 

The only time notifications are sent out for content items within modules is when the content item itself is published, regardless of whether or not the module itself is published or not.

Note: If you publish the entire module instead of the individual item within a module, then all of the items will be automatically published within the module. The only exception is if you have already...

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I can't find my course invitation or account registration email from Canvas!

Professional Education (Ex Ed)

Troubleshooting

You may not be able to find the email for several reasons:

  • Quarantine service / spam filter is automatically quarantining the emails
  • Domain for emails is black-listed
  • Email rule is either: deleting or moving the email to another folder
  • Focused or Other filter in O365 / Outlook 2016 is housing the email
  • Incorrect email address was entered when the invitation to the course was sent

To ensure that you receive the course...

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Can I control who can see certain pages on my Canvas site?

Different content within Canvas can be organized and shared in different ways, either by using sections or groups within a Canvas site.

For instance, you could use sections to apply differentiated due dates for Section A and Section B, for a particular assignment or graded discussion. Groups also function in a similar manner in regards to group assignments.

For pages, unfortunately there isn't a way to enable/disable a page for a particular group/section of students within a course site. By design pages are intended to be visible to the entire site. In more niche...

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How do I access iPac & other Course Resources online?

Internal Students

HGSE students, should already have access to iPac readings within their respective Canvas courses. Other students who have a Harvard-affiliation will also be able to access iPac readings and other local Harvard/HGSE E-Resources as well.

 

External Students

Students that are cross-registering from outside of Harvard, who are looking to access iPac readings for a course will need to reach out to the course librarian at HGSE, and request access along 

 

Do note that there is a...

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Can students see old course announcements that were previously imported?

Yes, students are able to see the previous announcements if they have been imported over into the current site.

Can they still see announcements if the tab is hidden?

Yes, they can only access the announcement only from the notification under the Dashboard via the Global/Recent Activity Stream view. They cannot access the announcements page directly using the breadcrumb navigation at the top of the screen after they click on the notification from the global activity stream.

 

 

How do time zones work in Canvas?

Time zones in Canvas are available in three different flavors, and should be configured accordingly in order to display the correct time.

System-wide time zone: This is the default time zone set by the Canvas administrators that applies to all courses within an account (root-account setting).

Course time zone: This time zone setting can be changed per course to suit the needs of the teaching team; otherwise it will follow what is the default system-wide time zone

Personal time zone: ...

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When are course notifications sent out to users?

Course notifications are sent out to all members of a course. Notifications are sent out when a specific action has been completed which will trigger a notification to be sent out. For instance, if a new graded assignment was created and saved and published all at once, this would trigger a notification to be sent out to members of the course.

Note that before a notification can be sent out, the following conditions must be met:

  1. Course is published
  2. User has not disabled notifications to be sent out (same may be...
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How to Upload/Submit CaptureSpace Recordings

Intro

There are a few different ways to upload your recordings to Canvas, we'll cover each method below depending on if you are submitting to an assignment, or looking to upload and embed your video on a page for everyone in the course to view.

Uploading and Publishing from CaptureSpace to an Assignment / Page

After you upload your recording directly from CaptureSpace into Kaltura, you will have to publish your recording later to the respective course's Media Gallery in order for it to be accessible to the course.

1...

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