FAQ

FAQs offer brief answers and insight into frequently asked questions. Please use the tags on the left to filter and find the appropriate questions and answers for each corresponding application or platform.

How do I access course readings and other course resources?

Internal Students

Upon enrollment in an HGSE course, Harvard/HGSE students automatically have access to digital content created and selected specifically for their HGSE courses in Canvas.  Once logged into an HGSE course in Canvas, locate  "Library Reserves" in the left navigation pane.   Once you open "Library Reserves" you will see one list comprising all types of content specifically for your course to  include locally digitized and licensed book chapter pdfs, links to library subscription  e-journals, e-books, databases, print books on course reserve, links to external web content, videos and more.

*Note: The HGSE document fee covers the licensing cost for locally digitized and licensed book chapter pdfs for HGSE students in HGSE courses for the year.  Harvard students from other schools cross-registering, auditing or enrolled in a cross-listed HGSE course will be assessed a $25 fee (per course) that covers the licensing costs for locally digitized and licensed book chapter pdfs.

External Students

Students from outside of Harvard cross-registering into or auditing an HGSE course can access course readings and other resources once they receive Harvard/Harvard Key credentials.  Once logged into an HGSE course in Canvas, locate  "Library Reserves" in the left navigation pane.   Open "Library Reserves"  to see one list comprising all types of content specifically for your course to  include locally digitized and licensed book chapters, links to library subscription  e-journals, e-books, databases, print books on course reserve, links to external web content, videos and more.

Alternatively, non-Harvard affiliates may use public computers in Gutman to gain public access to library subscribed e-resources, e-journals, e-books, databases etc.

*Note: Students cross-registering or auditing an HGSE course will be assessed a $25 fee (per course) that covers licensing costs for locally digitized and licensed book chapter pdfs.

 

I can't see/access course content, and I get an unauthorized error message

If you've received this error message when attempting to access a page, file, assignment, or anything of the like in your Canvas course... then know that you are not the only one experiencing this issue in your class! Most likely the content has not been published yet.

If possible, please report this to us [IT] immediately, and we can get in touch with the teaching team regarding the content.

Canvas Unauthorized Error

 

What notifications are sent out when using Modules in Canvas?

When Modules are created and published, notifications are not sent out. 

The only time notifications are sent out for content items within modules is when the content item itself is published, regardless of whether or not the module itself is published or not.

Note: If you publish the entire module instead of the individual item within a module, then all of the items will be automatically published within the module. The only exception is if you have already manually published one of the items within the module, then the auto-publish feature will not automatically publish all of the other unpublished content items within the module.

As noted in the official Canvas Notifications PDF, Modules are not included in the items that trigger notifications.

 

I can't find my course invitation or account registration email from Canvas!

Professional Education (Ex Ed)

Troubleshooting

You may not be able to find the email for several reasons:

  • Quarantine service / spam filter is automatically quarantining the emails
  • Domain for emails is black-listed
  • Email rule is either: deleting or moving the email to another folder
  • Focused or Other filter in O365 / Outlook 2016 is housing the email
  • Incorrect email address was entered when the invitation to the course was sent

To ensure that you receive the course invitation / acccount registeration emails in a timely manner, please ensure that the domain for Instructure.com is not black-listed. Keep an eye out for emails with the following properties:

from: Canvas for Harvard Ex Ed <notifications@instructure.com>

subject: Course Invitation

New Students

if this is your first time registering for a course at HGSE, you will receive an email requiring you to complete the account registeration process and to accept your invitation to join the course. 

The email will state that you've been invited to participate in a class at: exed.canvas.harvard.edu

Please click on the 'Get Started' button to begin.

Course Registration Email

Existing Students

You will also receive a similar email, if ytou have already completed your account registeration process in the past. The difference is that this email does not have the "You'll need to register with Canvas before you can participate in the class" note.

Course Invitation Email

Can I control who can see certain pages on my Canvas site?

Different content within Canvas can be organized and shared in different ways, either by using sections or groups within a Canvas site.

For instance, you could use sections to apply differentiated due dates for Section A and Section B, for a particular assignment or graded discussion. Groups also function in a similar manner in regards to group assignments.

For pages, unfortunately there isn't a way to enable/disable a page for a particular group/section of students within a course site. By design pages are intended to be visible to the entire site. In more niche cases, pages have been created within a group's isolated site and any specific content for that respective group can be posted there.

Can students see old course announcements that were previously imported?

Yes, students are able to see the previous announcements if they have been imported over into the current site.

Can they still see announcements if the tab is hidden?

Yes, they can only access the announcement only from the notification under the Dashboard via the Global/Recent Activity Stream view. They cannot access the announcements page directly using the breadcrumb navigation at the top of the screen after they click on the notification from the global activity stream.

 

 

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