Frequently Asked Questions

    Can I obtain a copy of a lecture video?

    Unfortunately, we will not be able to provide a separate copy of any lecture videos.  These videos are strictly regulated and making additional copies of a lecture video is disallowed by the Harvard Office of General Council.

    Students: Will I have access to my readings after the course is over?

    Access to readings, following the conclusion of a course, will be dependent on where each specific reading is hosted. There are four ways that course readings can be hosted on Canvas:

    Readings hosted on Canvas

    Any files or resources that are hosted on the Canvas site itself will always be accessible, even after you graduate. To know if a course reading falls under this category, look for these icons: ...

    Read more about Students: Will I have access to my readings after the course is over?

    What is the difference between Availability Dates & Due Date?

    Availability dates define when students are able to view assignments and when the last date and time to submit to an assignment is. Availability dates are not required, but may be useful in limiting access if desired.

    Available From: The date and time for when assignments will become accessible by students.

    Available Until: The date and time for when students can no longer submit to an assignment.

    The Due Date defines the date and time when a submission to an assignment is considered late. If...

    Read more about What is the difference between Availability Dates & Due Date?

    Can I control who can see certain pages on my Canvas site?

    Different content within Canvas can be organized and shared in different ways, either by using sections or groups within a Canvas site.

    For instance, you could use sections to apply differentiated due dates for Section A and Section B, for a particular assignment or graded discussion. Groups also function in a similar manner in regards to group assignments.

    For pages, unfortunately there isn't a way to enable/disable a page for a particular group/section of students within a course site. By design pages are intended to be visible to the entire site. In more niche...

    Read more about Can I control who can see certain pages on my Canvas site?

    I can't find my course invitation or account registration email from Canvas!

    Professional Education (Ex Ed)

    Troubleshooting

    You may not be able to find the email for several reasons:

    • Quarantine service / spam filter is automatically quarantining the emails
    • Domain for emails is black-listed
    • Email rule is either: deleting or moving the email to another folder
    • Focused or Other filter in O365 / Outlook 2016 is housing the email
    • Incorrect email address was entered when the invitation to the course was sent

    To ensure that you receive the course...

    Read more about I can't find my course invitation or account registration email from Canvas!

    I can't see/access course content, and I get an unauthorized error message

    If you've received this error message when attempting to access a page, file, assignment, or anything of the like in your Canvas course... then know that you are not the only one experiencing this issue in your class! Most likely the content has not been published yet.

    If possible, please report this to us [IT] immediately, and we can get in touch with the teaching team regarding the content.

    ...

    Read more about I can't see/access course content, and I get an unauthorized error message

    How do I access course readings and other course resources?

    Internal Students

    Upon enrollment in an HGSE course, Harvard/HGSE students automatically have access to digital content created and selected specifically for their HGSE courses in Canvas.  Once logged into an HGSE course in Canvas, locate  "Library Reserves" in the left navigation pane.   Once you open "Library Reserves" you will see one list comprising all types of content specifically for your course to  include locally digitized and licensed book chapter pdfs, links to library subscription  e-journals, e-...

    Read more about How do I access course readings and other course resources?